Breaking Up with Godaddy.
I’ve spent most of today doing something I should have done a long time ago….I’m breaking up with GoDaddy. I’ve had my domains and hosting with them for over ten years (maybe even closer to fifteen). The aaronjedwards.com website literally launched and grew into its current form using GoDaddy’s servers. So why would I kick GoDaddy to the curb? Well, let me tell you!!!!
The very first reason…a few years back, I found out their CEO hunted elephants. This bothered me enough that I thought “it’s time to change.” I, however, didn’t make the change at that point. I was much too busy to really look into what needed to be done. It’s a pain for sure. So….GoDaddy continued to get my money, month after month for hosting, year after year for domains. They treated me ok, sometimes gave me annoying sales calls, but whatever. As much as I want to stand against the slaughter of elephants, I guess I just had better things to do. The rumor mill is that they’re going to replace their CEO anyways – with a guy who only slaughters puppies…..(sarcasm).
The second reason emerged about a year ago. I get a notice telling me that some of my files had been infected with malware and I needed to deal with it. Ok….great. I really didn’t know exactly what to do on this front, so I procrastinated. A few days later I get a call from one of their customer service (or lack thereof) reps. The dude was insanely rude, acting like I had done this on purpose. He said it caused their entire system to slow down. Yeah….my dinky little website, which traffic logs state barely had any visits at that point, really did sooooo much damage! I’m totally sure! I eventually just deleted the files they said were problem files…..I really didn’t know what else to do. It caused some minor damage to my website, but nothing that I couldn’t fix with a few Google searches.
At this point, I decided I needed some extra security, so I looked at a few different highly recommended plugins for WordPress. I installed a few, and got a message saying “ PHP v5.3.24 is not supported….upgrade to PHPv5.4 or higher.” OK, simple enough, or so I thought. Yeah….GoDaddy wouldn’t give me that version of PHP. As a special go (bleep) yourself to those of us who had been using my particular hosting program, GoDaddy would not be giving us anything new and shiny like that. Thanks so much – signed, your loyal customers.
Regardless, I thought I had my security under control. I thought…..yeah. In September 2017, I got another email from GoDaddy telling me I had more malware. This time I researched what to do and found they have a rollback feature. Wow, this was great….I just selected a restore point and voila! Website fixed and no new calls from GoDaddy! Wooohoo, I knew what to do if this happened again!
And it did happen again. December 2017. Right after my mom’s funeral – talk about timing, sigh. Ok….so this will take ten minutes, or so I thought. I log in…..and hey! They decided to change my website’s IP address! Guess what I lost in that process? All. My. Restore Points. Maybe if you tried to visit my website during that period of time, you’ll recall an unfriendly error message. It was a constant thorn in my side for over a month, as I couldn’t figure out what exactly to do and really didn’t have the time or energy to figure out a fix. Oh, and my files were still supposedly infected on top of that!
It turns out that these types of things are prone to happen to bigger shared hosting companies like GoDaddy. I’m not sure of the specifics, but it happens….I guess.? This is actually why they changed what server I was on. Some of my server mates were less than reputable people. But back to that….in doing so, a firewall plugin I had for WordPress was not updated to reflect the new IP address, and thus gave everyone that wonderful error message! For a month! While I googled solution after solution only to get more and more frustrated. Yeah…..ugh. Some of the suggestions I found were to call GoDaddy and tell them what was going on – basically tell them to fix it. Yeah…..when I called, I was once again treated rudely. They told me to go fix it myself – and by fix it myself, they – their attitude implied I do another thing to myself beginning in the letter F. Even though they caused the error….and gave me no warning. Just……ooops! Sorry! Ugh.
When I found the solution, quite simple. Still, this whole ordeal motivated me to finally end this abusive relationship once and for all. I found the time and that’s all I did that day. And oy what a process it was. For a week after, I wasn’t sure if my website was running on the new host or the old, but I do know when I went to transfer my domain name, GoDaddy was like, 20 percent off if you stay!!!!! I laughed so hard. Yeah….no…..nothing was, will, and would ever keep me from leaving you. GoDaddy….go…..away. I’ve got a new hosting service now, and it’s not you.
To be fair, I know some of my issues had to do with my level of expertise. I’m a novice on websites, and really only know enough to keep my head above water. But maybe if GoDaddy had been less cold and unforgiving…and maybe if they hadn’t yelled at me over the phone, I might not have had to take the time and perhaps I could have done something fun instead. I’m still wondering if I made a big mistake, sure….but I’ve come too far to turn back now. I’ve given the new hosting service (A2Hosting) my money, and they’ve transfered my domain name. Yeah, some of my stuff still exists on GoDaddy’s servers, but that’s going to change soon – I’m hitting the cancel button this week! The transfer did make my website go down once more – but what a way to learn about MySQL databases!
One more thing – to the CEO of GoDaddy, if you ever read this…killing Elephants is something only small cowardly, boys do. You should be ashamed of yourself.